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Questions: |
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1.
What if I don’t like
what I ordered or if something is wrong with my order? |
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2.
How much will shipping and
handling cost? |
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3.
How long will it take for my
order to get to me? |
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4.
What if I have a question
about my order, my bill or anything else related to Serenity
Studio? |
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5.
Will you put me on your mailing
list? |
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6.
Do you give or sell my email
address or other information to other companies or mailing
lists? |
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7.
How will I know that you received
my Internet order? |
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8.
How do you keep my credit card
and other personal information secure? |
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Answers: |
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1.
What if I don’t like
what I ordered or if something is wrong with my order?
If you are not 100% satisfied with
your purchase, we will replace it or, for CDs, refund the
cost of the CD.
See “Returns” on the Policies
page for details. |
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2.
How much will shipping and
handling cost? |
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| For CDs: |
For Photos: |
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| 1: |
$2.95 |
1-10: |
$3.95 |
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| 2-3: |
$3.95 |
11 or more: |
$4.95 |
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| 4 or more: |
$4.95 |
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For international shipping, including Canada, an additional
$11.95 surcharge will be added to the regular shipping and
handling charge. |
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3.
How long will it take for my
order to get to me?
Most orders are shipped the next
business day. Orders are shipped via United States Postal
Service First Class mail
and generally will arrive within 5 business
days. See “Shipping” on the Policies
page for details. |
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4.
What if I have a question about my
order, my bill or anything else related to Serenity Studio?
For order status, billing questions
and other customer service inquiries, you can contact us
by email,
phone or fax. See the Contact
Us page for details. |
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5.
Will you put me on your mailing list?
Not without your permission! We’ll
be glad to let you know about our specials, new products
and other information, but only if you
want us to. |
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6.
Do you give or sell my email
address or other information to other companies or mailing
lists?
NEVER! Our customers and their privacy
are very important to us, so we do not give or sell any
customer information
to anyone else. |
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7.
How will I know that you received
my Internet order?
Serenity Studio will send you an
order summary by email to acknowledge receipt of your order. |
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8.
How do you keep my credit card
and other personal information secure? |
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All credit card numbers and other ordering information are protected when your order is placed; your credit card information is not saved. Serenity Studio also does not give or sell your email address or any other information about you to anyone else. |
